The primary responsibility of the Service Delivery Technician is to Enable VF employees to use technology to make them work more efficient. Providing exceptional service that our VF employees look forward to engaging with. Adhering to financial budgets and company policy to help VF grow powerful brands.
Incident resolution via global ITSM tool
Task Resolution via global ITSM tool
Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
Working knowledge of Windows Server Platform, Microsoft Windows and Mac OS, local area networks and the VF Wide Area Network.
Maintenance and monitoring of local cable infrastructure
Be a resource to the IT platforms that may need assistance with projects and support of the day to day IT Infrastructure at the location they support
Help maintain accurate hardware inventory.
Ability to troubleshoot and resolve hardware and software issues
Create accurate documentation
Monitor system performance and provide feedback to the Area Lead or IT Coordinator
Assist user with new technology training.
Provide tech bar type service for face to face engagement with VF associates.
Support conferencing/collaboration technology
Hardware configuration and deployment following VF standards
The requirements listed below are representative of the knowledge, skills, and /or abilities required for the individual to be successful in this position.
Preferably AA degree in Computer Sciences or related technology field
Experience: 0-3 years in IS/IT environment, In depth technical knowledge of workstation hardware and software, printers, network and peripheral equipment like scanners, tape-drive and mobile devices
Language skills: Fluent in English, knowledge of other languages is an asset
Technical certifications such as Microsoft, A+, Apple are preferred, but not required
Ability to work with peers in collaborate teams
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.