Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Formulates and defines business scope and objectives as well as Epic Clinical Systems requirements through research and fact-finding combined with an understanding of business and industry requirements
Performs functional analysis, requirements, definition and application module configuration and testing.
Responsible for conducting prototypes, developing functional specifications, data mapping, function mapping, setting of configuration tables and setting of transaction/control tables
Has a thorough understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions for the business functions
Responsible for the identification of and resolution of gaps in the business processes. Involved in security/authorization setup, user documentation, data interface design, data migration and reconciliation
May be involved in the installation and tuning of modification, as well as archiving data. Generally this position has light programming skills in the appropriate language to develop scripts necessary for application functionality
Functions as a primary liaison between Epic Clinical Systems teams and internal and external customer teams requiring Epic Clinical Systems services
Manages and cultivates the Epic Clinical Systems teams relationships with internal customers and project teams
Marshalls appropriate resources to deliver Epic Clinical Systems services in support of project deliverables
Production Support monitoring, troubleshooting, configuring, enhancing and providing advanced customer support
Deployment / Implementation planning and executing the implementation of new applications or system integration and testing
Design researching, recommending and designing new technologies, new configurations and enhancements to existing systems; providing consulting advice to customers on the capabilities of the environment
Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Supports specific Epic application (s) as well as other third party software assigned to the team across the Mercy ministry, community connect clients and contracted commercial clients.
Responsible for defining detailed requirements, analyzing business needs, and validating solutions with the client
Details requirements through product development and other functions to support the project team
Configures highly complex components based on functional requirements
Monitors other business or analysts in project software development methods and processes and implementation of those methods
Possesses full knowledge of most phases of system analysis
Evaluates development projects
Assists in tailoring the development process to meet the project needs
Provides direction to business for tactical approaches
Provides support to end-users for application configuration and/or in house developed applications
Troubleshoots straightforward systems problems independently by investigating underlying problems
Advises in design of new applications by providing expertise on systems capabilities and constraints
Implements and configures new applications or modules.
Works outside immediate discipline to coordinate a group of people in troubleshooting a wide-scale problem
Serves as point-of-contact across several areas or disciplines to solve major systems outages with high impact or visibility
May function in a lead capacity within department and represent department in workflow, escalation discussions with others
Identifies functional Epic Clinical Systems service specifications, requirements, resources and processes for large and complex IT projects and understands how these translate into Epic Clinical System's resource needs.
Provides consultation to business area management and staff at the highest level for all aspects of Epic Clinical Systems services.
Has deep knowledge of Epic Clinical System's services and understands how teams must work together to deliver services internal customers and project teams require.
Performs other work duties as assigned.
Career Level Characteristics
Proficiently applies IT methods, professional knowledge and Mercy standards and practices to complex tasks and situations
Intuitively grasps familiar, stable system performance situations
Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response
Effective in relationships with business partners, professional peers, and other team members
Coaches less experienced IT professionals
Operates under general direction
Career Level Dimensions
Problem Solving / Resolution
Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of common system or application problems
Has in-depth knowledge of the business and consults with business partners to attain results
Influence = Influences others in favor of a product, service, or point of view through an intentionally structured exchange of facts and/or demonstration
Works with project manager to develop realistic work estimates, financial budgets & project schedules. Reviews project deliverables for accuracy and provide assistance and mentoring to others
Estimates resources requirements for medium-sized, straight-forward projects
Customer Relationship Management
Accountable for addressing customer needs through individual action or with a warm handoff
Proactively seeks improved relationships with customers and identifies business needs that require single-department, complex solutions
Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:
Minimum Required Qualifications
Education: Bachelor's degree in related field, specialized training, or equivalent work experience and 2 years of relevant technical or business work experience
Experience: 2 years of clinical or relevant technical or business work experience preferred.
Certification/Registration: Epic Certification (within 6 months of hire)
Experience with requirements management, diagramming, use case development
Experience in process design, reengineering, and requirements documentation methodologies
Experience in the design and production of quality deliverables
Skilled in using Microsoft Office products including Visio
General understanding of Software Development Life Cycle
Good communication skills, both verbal and written
Vendor relationship skills
General understanding of a variety of operating systems
Ability to work in a complex technical environment
We'll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a top 100 places to work. We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.